Refund Policy

Effective Date: November 26, 2025

InstantBookFlight is committed to handling refund requests transparently and efficiently. This Refund Policy explains when refunds may be available for bookings found or completed through InstantBookFlight, how to submit a refund request, typical processing timelines, potential deductions, and what to expect when tickets are issued by third-party providers (airlines or booking partners). Please read this policy carefully — final refund eligibility is usually governed by the ticket-issuing provider’s fare rules.

Scope & overview

InstantBookFlight operates primarily as a fare discovery and comparison platform. In many cases we redirect you to an airline or partner to complete the purchase; occasionally bookings are processed by integrated partners on our platform. When a ticket is issued by an airline or third-party provider, that issuer controls fare rules, cancellations, and refund decisions. InstantBookFlight assists by forwarding requests, gathering and submitting documentation, and tracking provider responses, but the issuing provider makes the final determination and controls timing.

When refunds may be available

Refunds may be issued under several common circumstances:

• Tickets purchased as refundable fares according to the fare rules at time of booking.
• Provider-initiated cancellations or significant schedule changes that materially alter your itinerary.
• Provider insolvency or regulatory action requiring refunds.
• Exceptional documented circumstances accepted by the provider (for example verified medical emergencies, death in the family, or government-mandated travel restrictions) where supporting documentation is provided.

When refunds are typically not available

Refunds are commonly not available for:

• Deeply discounted, promotional, or explicitly non-refundable fares noted at purchase.
• Third-party fees that vendors label non-refundable (visa fees, travel insurance, some service charges).
• No-shows or failure to follow provider check-in/boarding rules unless the provider accepts an exception.

How to request a refund

To help us process your request quickly, gather your booking reference (PNR/confirmation number), passenger full name(s), travel dates, and any supporting documents (screenshots, provider emails, medical certificates). Then:

1. Email our refunds team at refunds@instantbookflight.com with the subject line: Refund Request — [Booking Reference]. Attach all relevant documents and a concise explanation of the reason for refund.
2. Alternatively, submit a refund request via our Contact page and select “Refund Request” — include attachments where possible.
3. After submission, we will acknowledge receipt, validate the booking details, and forward the request to the ticket-issuing provider for adjudication. You will receive a case or ticket number for follow-up.

Processing times & what to expect

Processing times depend on the issuing provider and payment method. Typical timelines:

• Provider review and decision: commonly 7–21 business days, but can be longer during peak disruptions.
• If approved, posting to the original payment method: generally 7–30 business days depending on banks and payment processors.

InstantBookFlight will notify you by email when the provider responds. Please note banks and card issuers control final posting times; delays with financial institutions are outside our control.

Amounts, deductions & fees

Refund amounts may be reduced by airline cancellation fees, non-refundable taxes, third-party charges, or currency conversion adjustments. If the provider applies deductions, we will share the provider’s refund breakdown. InstantBookFlight may charge an administrative handling fee only when explicitly disclosed in advance; any such fee will be communicated before processing the refund.

Alternative remedies

Providers sometimes offer alternatives to cash refunds such as travel credits, vouchers, or rebooking options. If a provider issues a voucher, we will pass on the details (validity period and redemption instructions). Accepting a voucher may limit future ability to claim a cash refund depending on the provider’s terms — review the offer carefully before accepting.

Disputes, escalation & chargebacks

If a refund is denied or delayed, contact refunds@instantbookflight.com so we can escalate with the issuing provider. If escalation doesn’t resolve the matter, you may consider filing a dispute (chargeback) with your card issuer. Chargeback timelines and evidence requirements are strict; we recommend exhausting provider and InstantBookFlight escalation channels before initiating a chargeback.

Currency & exchange rate considerations

Refunds are usually issued in the currency used for the original purchase. Currency conversions and banking fees applied by card issuers or processors may affect the final amount you receive.

Special circumstances & large-scale disruptions

In events such as airline insolvency, strikes, or government-imposed travel bans, remedies, timelines and processes may vary. InstantBookFlight will provide guidance and coordinate with providers and relevant authorities where possible, but outcomes in such scenarios can be unpredictable and subject to external constraints.

Contact & follow up

For refund status updates or to submit additional documentation, email refunds@instantbookflight.com and include your booking reference and case number (if provided). Clear, complete submissions with supporting documents allow us to act on your behalf more quickly.

Thank you for choosing InstantBookFlight. We are committed to assisting you professionally and transparently through the refund process and will do our best to achieve a fair outcome on your behalf.