Thank you for visiting InstantBookFlight. We’re here to help with every part of your journey — from searching and booking to refunds, itinerary questions, payment issues, and technical support. This page explains the fastest ways to reach our team, what information helps us assist you quickly, expected response times, and tips for getting the best outcome.
Choose the channel that best fits the urgency of your request. For urgent travel problems (imminent departures, missing e-tickets, or payment declines at checkout) use phone or live chat. For refund requests, documentation, and anything requiring attachments, email is preferred so we can track and attach your supporting files.
Email: support@instantbookflight.com
When emailing, include your booking reference (PNR/confirmation number), full passenger name(s) exactly as on
the booking, travel dates, and a clear description of the issue. Attach screenshots, receipts, provider emails,
or medical/legal documents where applicable. Complete information allows our team to triage and escalate faster.
Our support team assists with locating booking confirmations and e-tickets, resolving payment declines, initiating refund requests and cancellations, providing guidance on name corrections (subject to airline rules), clarifying baggage allowances and fare rules, and troubleshooting site or alerting issues. When a ticket was issued directly by an airline or partner, that issuer controls final ticketing and refunds; InstantBookFlight will still act as your advocate to escalate and follow up with the provider where possible.
To help us act quickly, please include as many of the following as applicable:
We strive to acknowledge emails and contact-form submissions within 12–24 hours and to resolve most routine inquiries within 3–7 business days depending on complexity and partner response times. Phone and live chat typically provide immediate assistance for urgent matters. Refunds and provider-led changes may take longer due to airline or payment processor timelines — we’ll keep you informed at each step.
We aim to make our support accessible to everyone. If you require assistance in a specific format (large print, email attachments in a particular format, or telephone support), please include accessibility notes in your message and we will accommodate where possible. We welcome feedback — it helps us improve response times, documentation, and the overall experience for all travellers.
Thanks for choosing InstantBookFlight. Continue searching for great fares on our Search page or get in touch — we’re here to help make your travel smoother and more affordable.